Are you looking for rubber tracks or undercarriage parts? TVH Australia is expanding its range.
TVH has served as a trusted machinery parts specialist since 1969. A Belgian-based company with branches in 90 countries around the world, TVH provides an impressive range of parts for a variety of machines, including a wide range of earthmoving equipment.
The company continues to expand its range and, in addition to mini excavators, skid steer loaders, and compact track loaders, now offers parts for backhoe loaders.
“We officially introduced parts and accessories for small earthmovers to our range in 2020,” says Joris Tijtgat, TVH’s Market Management Specialist for small earthmovers. “Of course, that market was not uncharted territory for us. We were already helping countless owners of small earthmovers and had many fitting parts in stock.
“But at the same time, we noticed that some of our customers weren’t aware that we could also deliver spare parts for small earthmovers. So, we decided to grasp that opportunity with both hands.”
It’s still a work in progress, Joris says, but TVH’s range of parts for small earthmovers is growing steadily across a range of makes.
“At TVH, we take proactive action for parts suitable for nine focus makes: Bobcat, Case, Caterpillar, JCB, John Deere, Kubota, Takeuchi, Volvo, and Yanmar,” Joris says. “Those makes represent the largest global market share within our submarkets.”
New parts are added to TVH’s catalogue all the time, and the range of parts for small earthmovers is growing steadily, including equipment being developed for other makes like Hitachi, Komatsu, Wacker Neuson, and many others.
Tracking into new markets
TVH Australia has recently made available a range of tracks and undercarriage equipment, adding to the fast-growing range of industrial parts and accessories already available to Australians.
For Brendan Chillingworth, TVH Regional Director for Oceania, this represents a natural progression for the business as it adapts and grows with the local market.
“TVH was always known as a forklift parts and accessories company,” Brendan says. “But we’ve diversified over recent years into parts for agricultural, industrial, and construction equipment.
“The construction side in particular – we’ve seen huge benefits to focusing on that range, and expanding the offering to undercarriage is the next logical step. It’s also something that our customers have been asking for.”
Brendan says tracks and undercarriage might be new to TVH Australia, but it’s a product range that the company is well grounded in on a global scale. It’s a significant investment, he says, but one guided and informed by well-established industry knowledge.
“It’s an extensive range of products that we have available,” Brendan says. “We cover a range of rubber tracks and associated undercarriage parts, which includes rollers, idlers, and sprockets. We have introduced a separate warehouse to store it all.”
Brendan says it’s important that customers know TVH Australia is committed to this new range, with the knowledge base, distribution network, stock holding, and most importantly, trusted suppliers and quality products.
“We’ve got the right tools in the toolbox – I think that’s the best way to sum it up,” he says.
Brendan says customers just need to explore TVH’s new e-shop to get a sense of what’s on offer. Customers can look up parts using OEM part numbers, or use the intuitive lookup function, which allows customers to easily search by the make and model of their machine.
This is designed to help streamline the experience of ordering parts to help customers minimise downtime.
“It’s a fantastic tool, one we’ve been developing globally in recent years,” Brendan says. “We’ve substantially grown the userbase, which is now at record numbers.”
But powerful online tools aside, Brendan says TVH customers can be assured that support is always available over the phone for whenever they need to speak to a real person.
“We have a dedicated phone number specifically to support our construction customers,” he says. “They’ll be put straight through to one of our technical parts interpreters, who will be able to answer any questions and provide them with the right solution for their needs.
“It’s all part of offering that full 360-degree support to our customers as we continue to grow our range.”
To explore TVH Australia’s wide range of parts and accessories, visit: www.tvh.com/en-au