Find out more about how Torqn Enterprise is transforming equipment and safety collaboration in industries where capturing and sharing equipment and safety knowledge is of the essence.
In industries where every second of downtime costs thousands, ensuring knowledge is shared, structured, and accessible is more than just a convenience — it’s a necessity.
Yet, in mining, construction, and heavy industries, much of that knowledge is still trapped in emails, lost in group chats, or disappears when an experienced worker leaves.
For company owners overseeing multiple sites and workforces, this challenge is compounded by distance, inconsistent documentation, and the limitations of conventional communication tools.
But a new approach is taking shape — one designed to capture, organise, and share critical operational knowledge in a way that reduces downtime, improves safety, and enhances workforce collaboration.
The problem with traditional knowledge sharing
In many operations, the most valuable knowledge doesn’t come from manuals — it comes from the people in the field: the mechanic who’s seen a specific fault on a CAT D11 a dozen times, the electrician who knows the quirks of a particular conveyor system, or the operator who’s mastered getting a stubborn longwall shearer back online.
Yet, despite its importance, this knowledge often remains undocumented or scattered across different platforms.
Engineering managers might rely on WhatsApp groups, maintenance teams might exchange tips over the radio, and safety alerts might only exist in email chains that never reach the right people in time.
This lack of structure leads to costly repeat issues, safety incidents that could have been avoided, and inefficiencies that impact the bottom line.
As Torqn co-founder Troy McDonald explains, the same mistakes are being made over and over again, not because people don’t care, but because the knowledge needed to avoid them isn’t easily accessible.
“If a machine breaks down in one location, chances are someone, somewhere has already fixed the same problem. The challenge is making sure that information is captured and available when it’s needed,” he said.
A solution built for heavy industry
Torqn Enterprise is designed specifically for companies that operate across multiple sites and divisions, where capturing and sharing equipment and safety knowledge isn’t just a nice-to-have — it’s mission-critical.
Unlike social platforms that prioritise likes and discussions, Torqn Enterprise is a structured knowledge-sharing system focused on equipment, troubleshooting, and safety collaboration.
Torqn co-founder Brett Baker said the reality was that mining and construction businesses don’t need another ‘corporate social network’.
“They need a system that actually helps their people solve real problems in real time. This isn’t about making noise — it’s about making work easier, safer, and more efficient,” he said.
At its core, Torqn Enterprise organises discussions by equipment and topics, ensuring that solutions to common breakdowns, best practices, and safety insights are always searchable, structured, and accessible.
“We built Torqn Enterprise to be more than just a platform—it’s a tool that companies can rely on to keep critical knowledge inside the business,” Troy said.
“We’ve seen firsthand how much time and money is lost when important fixes aren’t documented. Our goal is to make sure that never happens.”
How Torqn Enterprise works
- Torqn Enterprise offers private, secure network for internal knowledge-sharing
- Companies maintain control over their own internal knowledge hub, ensuring sensitive information remains secure while still benefiting from broader industry discussions when needed.
- Operators, engineers, and maintenance teams across multiple locations can instantly share fixes, best practices, and incident reports to prevent repeat issues and improve operational efficiency.
- There is real-time equipment and safety collaboration across sites.
- The AI-powered search offers fast, relevant answers
- No more scrolling through endless chat logs. Torqn Enterprise uses AI to surface relevant, company-specific solutions to equipment and safety challenges in seconds.
- There is recognition for expertise
- Employees gain status and recognition for contributing solutions, building engagement while strengthening the company’s knowledge base.
- No more ‘corporate facebook’ traps
- Unlike tools like LinkedIn, Yammer, or Slack — where conversations get lost — Torqn Enterprise is structured around equipment, processes, and real-world operational challenges.
Driving real business impact
The benefits of preserving and structuring operational knowledge are immediate:
- Reduces downtime by making problem-solving faster.
- Boosts workforce efficiency by eliminating guesswork.
- Improves safety by ensuring key learnings don’t get lost.
- Preserves critical knowledge for training and future-proofing.
Torqn Enterprise isn’t just another platform — it’s a business-critical system for industries where knowledge is power.
“Companies that implement structured knowledge-sharing see a massive reduction in repeat failures,” Brett said.
“We’ve had companies tell us they’ve saved weeks of downtime just by having access to the right answers at the right time. When every breakdown avoided means thousands saved, it just makes sense.”
A smarter way to work
For industries built on experience, problem-solving, and technical expertise, the ability to capture and share knowledge efficiently is a competitive advantage.
Torqn Enterprise is helping forward-thinking companies move beyond outdated knowledge-sharing models and into a future where every insight, every fix, and every best practice is an asset that strengthens the entire organisation.
“We don’t just want companies to store information — we want them to use it,” Troy said. “Torqn Enterprise isn’t about replacing people’s knowledge; it’s about making sure that knowledge is never lost.”
And in industries where equipment, safety, and efficiency are everything, that’s a game-changer.