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Tillys commitment to innovation moves online

by editor

With more than 40,000 new alternative part lines in stock, Tilly’s undertaking to provide an online sales platform for its customers across Australia was never going to be a small project.

The commitment of the team to constantly innovate and provide the very best in customer service will see this exciting and ambitious offering come to fruition in mid-2021.

The Tilly’s Crawler Parts story began in 1924 and continues now with the third generation of the Tilly family, becoming renowned as an Australian family-owned company with global reach. From their 20 acre premises in Toowoomba, Southeast Queensland, the Tilly’s team ships quality parts across the country and around the world.

Tilly’s long-standing mantra of ‘Right part, right price, right now’ will never be more relevant than it is now, with the ability for customers to place an order at any time of the day or night and know that it will be processed on the next business day. Understanding that machinery down-time means loss of income for their customers is key in the constant development of the supply chain and distribution process.

“Our ability to deliver on our brand promise is becoming even more refined as we constantly work to improve our service offering. This year that improvement will see the implementation of new software which will improve efficiency and productivity across the entire company. This is a substantial investment in Australiandeveloped ERP software and one which Tilly’s believes will have multiple benefits for the future,” explains Lance Hinrichsen, Tilly’s General Manager.

The initial roll-out of the online product offering includes a selection of Tilly’s quality alternative undercarriage range, from track groups to idlers, rollers, sprockets and track adjusters suitable for dozers up to D9 and excavators up to 30 tonne.

Tilly’s – your number one choice for earthmoving parts and equipment.

The Tilly’s team will be onsite at the 2021 Diesel Dirt and Turf Expo, or you can contact their experienced parts interpreters for advice and sales on (07) 4633 6000. Alternatively, you can visit www.tillys.com.au

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