Australia’s leading specialist insurance provider for transport and logistics, NTI, has released a new national MPE repairer initiative focused on getting businesses back to work faster following breakdowns or damage to essential machinery.
It’s particularly valuable for operators who rely on a single, critical piece of equipment.
Repairer Network National Manager Adam Craft said that mobile plant — from excavators and dump trucks to dozers and drilling rigs — was the backbone of Australia’s construction, civil, mining, and agricultural industries.
“These machines are relied upon by contractors, owner-operators, plant hire businesses, quarry operators, and farmers,” he said.
“We know how critical this equipment is to our customers, so we’ve built a network that prioritises speed, quality, and trust.”
Over the past 12 months, NTI has worked alongside industry experts to develop a rigorous, industry-backed accreditation process that sets a national benchmark for repairers in the MPE sector.
“Every repairer in our new MPE Repairer Network has met strict criteria and passed a comprehensive accreditation process,” Adam said.
“They must have at least a 10-year trading history in the plant and equipment repair industry, demonstrate proven technical capability, and uphold NTI’s customer-first values.
“We’ve handpicked experienced, professional repairers who are not only the best in the business, but who also understand the urgency of getting businesses moving again, while ongoing training and quality reviews ensure standards are maintained as the network grows. These repairers don’t just fix machines, they help get livelihoods back on track.”
The MPE Repairer Network is designed to support a wide range of customers — from pool builders and landscapers to tree loppers and chippers, fencers, earthmovers, and mining operators.
RD Williams General Manager, Fred Carlsson, said the company — which has partnered with NTI for more than 20 years — was proud to be among the first accredited in the repairer network.
“In this industry, time is everything. When a machine goes down, work stops, and so does income,” he said.
“We understand what’s truly at stake for customers. It’s about delivering trusted, high-quality repairs with the speed and professionalism our customers need to keep moving.”
To date, repairers have been accredited under the new program across NSW, Victoria, Queensland, and South Australia, with more to be added in coming months as NTI expands the network nationally.
The benefits of a repairer network
· Access to expertise:
Ensures that MPE is repaired by specialists who understand the unique needs and complexities of heavy machinery and equipment.
· Faster turnaround:
Streamlined processes, like instant repair authorisation and quicker assessment, help get damaged equipment back on the road or jobsite sooner.
· Quality assurance:
Repairers are often selected through a rigorous vetting process to guarantee high standards of work and customer service.·
· Consistent cash flow:
For repairers, partnerships with insurers often include improved payment terms, allowing them to invest in their businesses and equipment.
A repairer for every scenario
- Premium repairers: NTI’s flagship, specialist repairers are equipped with state-of-the-art facilities and advanced technology to handle the most complex heavy vehicle repairs, from chassis straightening to cab replacements.
- Local repairers: Specialists in light repairs, NTI’s local repairers meet strict quality standards and provide reliable service in both metro and regional areas.
- Light vehicle repairers: NTI’s light vehicle repairers specialise in repairing utes, vans, and cars, utilising the latest OEM repair methods to ensure minimal downtime.
- Trailer repairers: NTI’s specialised trailer repairers focus on efficient, exceptional repairs for trailers of all shapes and sizes.
Repairers can apply to join NTI’s MPE Repairer Network at: www.nti.com.au/claims-services/repairs-network