Kubota Australia has officially opened the doors to its state-of-the-art parts warehouse in Victoria, marking a significant milestone in the company’s operational growth and commitment to dealer support nationwide.
After working with a third-party logistics provider for eight years, Kubota has centralised parts operations, bringing control back in-house to streamline efficiency, service and speed.
The new 17,000 square metre facility houses 130,000 unique part storage locations and boasts an impressive 14.6 metre ridge height for smarter, more space-efficient inventory management.
The Ravenhall facility, which opened in late July, is the result of more than two years of research and development. It’s designed to optimise the way Kubota services dealers and customers around the country, all from a singular location.
Strategically located near Melbourne Airport and Kubota’s head offices in Truganina, the warehouse is primed for fast and reliable parts distribution. This will ensure dealers have the tools they need to support Australia’s agricultural and construction industries.
Kubota Australia’s General Manager for Service, Parts and Quality Assurance, Chris Nielsen, highlighted the transformational impact of the new facility.
“With this cutting-edge warehouse, we’ve consolidated operations from three separate, third-party facilities into one, and we’re already starting to see the benefits. This is about giving our dealers and customers direct access to people who know these products intimately,” he said.
The Ravenhall facility is already delivering impressive results, reporting a first-time picking accuracy rate of 99.5 per-cent.
National Parts Manager, Patrick Loiacono, says this precision reflects Kubota’s dedication to excellence, not just in products, but in service.
“There’s expertise, and then there’s care. Not only does our team know how these parts work, we understand the urgency behind them. Whether it’s for a farmer in a critical harvest window or a business needing equipment to stay operational, we take pride in offering same-day dispatch and emergency part pickups,” he said.
Kubota’s decision to bring its parts operations in-house reflects a broader strategy to elevate the customer experience and strengthen dealer relationships by ensuring faster, more reliable service.
“We’re excited to take back ownership of this side of the business. This allows us another avenue to build on Kubota’s reputation for best-in-class customer service,” Patrick said.
Kubota Australia’s Ravenhall warehouse is now the central location for all national parts distribution. Customers can make an order for specific parts through their local Kubota dealer.