Komatsu enhances Komplimentary Maintenance program to cover full construction range

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Updated: July 12, 2013

Komatsu Australia has announced significant enhancements to its “Komplimentary Maintenance” program, with scheduled maintenance coverage expanded from excavators and wheel loaders to now include its entire range of new construction machines as well as selected utility models.

Designed to further reduce the owning and operating costs of Komatsu equipment, “Komplimentary Maintenance” provides free scheduled maintenance for the first three years or 2000 hours (whichever occurs first), to all construction and selected utility sized models leased or purchased through Komatsu Australia and Komatsu New Zealand

Products covered by the program include:

  • Backhoe/loaders (WB97R and WB97S)
  • Dozers (D39 to D275)
  • Mobile crushers (BR380 & BZ210)
  • Dump trucks, rigid (HD405 and HD605)
  • Dump truck, articulated (HM300 and HM400)
  • Excavators (PC88 to PC850)
  • Motor graders (GD555 and GD655)
  • Wheel loaders (WA65 to WA700).

“When a customer decides to purchase Komatsu equipment, they get more than a high-tech, hard working machine,” said Aaron Kumar, Komatsu Australia’s National Sales and Business Development Manager, Service and Contracts.

“They also get a strong commitment from Komatsu to deliver an ownership experience that is second to none.”

Items covered under the Komplimentary Maintenance program include:

  • Regular Preventative Maintenance servicing by Komatsu Australia technicians at 500, 1000, 1500 and 2000 hour intervals
  • Complete machine inspections and service reports
  • Komatsu Oil Wear Analysis (KOWA) oil sampling
  • Technician labour
  • Genuine Komatsu lubricants (excluding hydraulic oil and coolant)
  • Pro-active management and advance service scheduling
  • Technician travel up to 50 km (each way) from a Komatsu service facility.

Kumar described Komplimentary Maintenance as a complete service and advanced product support solution provided by Komatsu Australia.

“Our commitment to all our customers is to deliver durable parts and reliable service in a timely manner to ensure their machine’s performance is never compromised,” he said.

“Our mission is to deliver true end-to-end solutions from a single supplier – and Komplimentary Maintenance is the latest offering from Komatsu to ensure we achieve this.”

In addition to the standard Komplimentary Maintenance package, which is included on all eligible models, Komatsu also offers Komplimentary Maintenance Plus+, an extended maintenance option which customers must select at time of purchase.

“Komplimentary Maintenance Plus+ includes all the benefits of our standard Komplimentary Maintenance package, extended out to 6000 hours, therefore aligning it with the full machine warranty period.

“It allows customers to incorporate the cost of Komplimentary maintenance Plus+ into the machine sale price – helping them avoid any unforeseen costs.”

Kumar said Komatsu Australia’s enhanced line of Komplimentary Maintenance offerings has been designed to provide a number of key benefits to customers.

“These include lowering the cost of ownership, improving equipment uptime and reliability, protecting the value of our customers’ capital investment, and ensuring that proper maintenance is carried out by factory-certified technicians using OEM parts,” he said.

“As a result, purchasers of all new Komatsu construction machines in Australia and New Zealand now have the added peace of mind in knowing that their scheduled maintenance costs will be zero for the first three years or 2000 hours of that machine’s life.

“In addition, because each machine has been serviced by trained Komatsu technicians using genuine OEM parts and consumables, they can be confident that it remains in optimum operating condition.”

An important element of Komplimentary Maintenance is Komatsu’s KOMTRAX® remote monitoring system, which provides complete online access to machine operating data, accessible via computer or tablet.

KOMTRAX® works with Komplimentary Maintenance to notify customers and their local Komatsu branch when a machine is due for a service.

“This helps ensure equipment is kept in peak operating condition and also enables customers to monitor and manage their fleets,” said Kumar.

Once the Komplimentary Maintenance program concludes, Komatsu Australia offers extended maintenance programs to continue genuine servicing of a machine.

“By using a Komatsu branch to perform servicing, this complete solution ensures that only genuine parts and lubricants are used during regular maintenance intervals.

“It also means that only highly skilled and efficient factory-certified technicians perform the repair and maintenance work necessary to keep Komatsu equipment running like new,” he said.

Komatsu Australia is the Australian, New Zealand and New Caledonian distributor for Komatsu construction and mining equipment.

Further information: Komatsu Australia, ph 1300 KOMATSU (1300 566 287), website www.komatsu.com.au, e-mail [email protected].