JLG DELIVERS ON COMMITMENT TO CUSTOMERS WITH DELIVERY OF NEW ONLINE ORDERING SYSTEM

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Updated: September 11, 2013

Customers of JLG Industries are set to enjoy further support from the company with the launch of JLG’s Online Express, a convenient new online ordering system offering a range of features to benefit customers and make ordering parts much faster and easier.

By registering with Online Express, customers will be able to quickly order parts by downloading the Online Express app to smart phones and tablets or by logging in on their computer browser.

They will then be able to view interactive parts manuals for parts identification, plus their machine specifications, and order the products they need at any time, from anywhere, for delivery to any location inAustralia.

Michael Buxton, JLG’s National Spare Parts Manager, sees Online Express as a valuable tool for customers and says development is ongoing as JLG adds more offerings to the system.

“Our customers can now enjoy interactive parts viewing 24/7, look at parts availability and pricing and quickly and conveniently order the parts they need for prompt delivery,” Michael said.

“We are already working to expand the Online Express system, adding features including purchase and service history searches to ensure Online Express delivers a range of real benefits to our customers now and into the future.”

Online Express is further evidence of JLG’s ongoing commitment to bringing superior service, technologies and support to their customers and complements the Ground Support field service initiatives and workshop capabilities that JLG has been introducing over the past couple of years.

These have included the fast roll-out of more specialist vans featuring JLG’s industry-leading In-Van Technology (IVT) into an increasing number of regional centres and the expansion of our national workshop capabilities with all our facilities now able to undertake major repairs and rebuilds.

“Ground Support is all about JLG being responsive to our customers’ needs, whether it be servicing or breakdowns or, in the case of Online Express, easier access to the parts they need as and when they need them,” JLG General Manager, Bob Mules, said.

“To this end, JLG is constantly focussing on our infrastructure to ensure we are where our customers need us to be, in the field and online, delivering valuable services that genuinely assist their businesses.”

For more on JLG’s Online Express or Ground Support, visit www.jlg.com.au or call 131 JLG.