JCB Keeps You Working

By
Updated: January 23, 2017
JCB

The Woolgoolga Quarry praises JCB CEA on the service and support they received on their new JS300 excavator.

As a blue-metal quarry, the Woolgoolga Quarry really puts their machines through their paces, which is why it’s important for the father-son team, John and Ben Atkins, to have a machinery dealer and manufacturer they can count on.

“We’re the only argillite quarry from Coffs Harbour to Grafton and though we’re not a huge operation, we rely on our fleet to deliver maximum output,” Ben says.

Ben is the third-generation Atkins to run the quarry, trading as The Woolgoolga Quarry, which was purchased by his grandfather in 1982.

“The parent company, Coastal Homesites Pty Limited, developed estates for over 45 years, but when my father came upon the blue-metal, they started to expand the operations, and have built it into what it is today,” he says.

Ben runs a fleet of six main machines, including the recent addition of a JCB JS300 30 tonne excavator, the quarry’s first JCB.

Ben decided to buy the JCB based on positive feedback he’s received from friends, and knowledge of other machines.

“After-sales support and servicing is really important to me and I had heard many good reports on JCB, which is one of the reasons I went with them. They seemed to have a smart service model that is set up to provide quick, comprehensive support.”

Ben bought the JCB JS300 from Paul Millar, Managing Director of JCB dealer, Hydraulics Hotline in Coffs Harbour.

Ben is really happy with the performance of the JCB, citing its breakout force and fuel efficiency as two major drawcards, and of course competitive value for money comparisons.

“We did run into an issue a little while ago, so I called Paul and they were out here right away,” says Ben.

A service and repair vehicle was onsite pretty quick to assess the problem and a new part was ordered almost immediately. The new part, sent from one of JCB CEA’s national distribution centres, arrived overnight and Ben was back up and running the next day.

“There was no drama. Paul and his team did an excellent job in ensuring we had minimal downtime and that we were back up and running as soon as possible.

“The service we received was top notch and the machine is spot on,” says Ben.

“Servicing and repairs are a fact of life and I’ve had to deal with it for other machines. But the service I received was second to none, and I know I can rely on JCB to provide that kind of service. I’m looking forward to a long-standing relationship with Paul at Hydraulics Hotline.

“We will be purchasing a new loader next year and Paul and his team at Hydraulics Hotline are at the top of the list to inspect their JCB lines.”