Commitment to quality and parts support enables longer warranty term

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Updated: July 12, 2013

Hyundai Construction Equipment Australia (Hyundai) has increased its standard warranty terms across all machinesexcluding R800 and R1200, giving customers even more peace of mind that their equipment won’t let them down.

With a three year, 6,000 hour warranty on wheel loaders and R140-9 to R520-9 excavators and a three year, 3,000 hour warranty on R16-9 to R80-9 mini excavators and skid steers, Hyundai leads the industry in terms of supporting their customers, according to After Sales Manager Shayne Keyes.

“Other manufacturers provide extended warranties but often there is fine print or conditions that make it difficult for customers to get the support they need under warranty. Hyundai’s new warranty is standard across the range and is a full factory warranty,” he said.

“The reason we can offer such a generous warranty with such confidence is because of the quality and reliability of the machines.”

Hyundai Australia representatives are regularly invited to meet with the equipment designers in Korea to provide feedback on how to develop machines that can cope with the harsh Australian conditions.

“Hyundai as a brand is extremely proactive and dedicated to making equipment that gets better and better all the time. They want to be number one in both quality and in customer service. We can give really valuable feedback to the designers about how to make sure machines don’t fail due to our unique conditions with harsh summers and cold winters as well as massive physical distances between work sites,” Shayne said.

“Machines can be working in 45 degree temperatures in the mine fields of the Pilbara, or in a forestry application in Tasmania where it’s two degrees and raining. The machines need to be able to handle those kinds of temperature changes as well as prolonged periods working in harsh conditions.”

Parts supply is the other side of the support equation. Hyundai maintains such a high level of parts in stock that they can guarantee supply above 99 per cent of parts within five working days.

The company has 25,000 product lines in stock, which translates to 300,000 individual parts at a value of more than $28 million here in Australia.

Hyundai’s global policy is to support the product with parts, which means spending money to stock parts as insurance that are rarely needed.

“40 per cent of the parts kept in stock are just there for insurance, meaning they are rarely used, but we have them there just in case a customer needs them,” Shayne said.

For further information visit http://www.hyundai-ce.com.au