Everyone wants their equipment repaired quicker, and back to work faster. That’s where NTI’s in-house Repair Management Team comes in.
As Australia’s largest heavy vehicle and mobile plant and equipment insurance specialist, NTI’s 24-person Repair Management Team is made up of experts with industry backgrounds.
The team operates nationally, meaning someone can be on the ground assessing equipment and vehicles across the country – while liaising with their claims teams and repairer network to ensure downtime is kept to a minimum.
As NTI’s Manager – Repair Management and Assessing, Dion Cooper says, “our team motto is we insure Australia-wide, and we assess Australia-wide”.
“Our team specialises in heavy vehicles, equipment and machinery, so customers aren’t dealing with assessors that don’t understand the industry.”
Thanks in part to the work of NTI’s Repair Management Team, NTI on average gets equipment back to work many days faster than other insurance providers.
The team in action
When a claim comes through to NTI, it gets directed to the most suitable team member, who gets in touch with the customer and arranges an in-person visit.
“It’s a big part of our service offering that we are there in person and assess exactly what needs to be repaired,” Dion said.
“Also, if customers need any refurbishment work done at the same time, or any new accessories fitted, this can be arranged.
“That’s the type of relationship we have with our customers and our repairers.”
The sum of many parts
While NTI’s Repair Management Team is located around country, the team recently came together for a three-day in-house conference.
“We shared insights, trends, and discussed the stress points we’re seeing across industry at present,” Dion said.
“We did some training on new technology, and had experts come and consult with us.”
Keeping up with the latest developments in the industry is invaluable. The team also went on site visits to gain knowledge and new insights.
“We went out to look at a few repair facilities for mobile plant equipment, to enhance our knowledge of the intricacies involved in mobile plant repair,” Dion said.
“We got a deeper look into new repair techniques and discussed some of the new challenges.
“We’re constantly looking at areas of development and improvement that can create a positive impact.
“Insurance can be fairly intangible a lot of the time, and sometimes it’s at claim time when people find out their insurance product might not have been the most appropriate for them.
“We understand that this time can be challenging, that’s why we always try to make every claim go as smoothly as possible and aim to get our clients back up and running in the shortest amount of time.”
If you’d like to learn more about protect your equipment, contact your insurance broker or NTI today. Visit www.nti.com. au/yellow-cover.
NTI insurance products are administered on behalf of the insurers by NTI Limited ABN 84 000 746 109 AFSL 237246. This article contains general information only and you should obtain your own professional advice based on your personal and business circumstances. NTI bears no responsibility, and shall not be held liable, for any loss, damage or injury arising directly or indirectly from your use of or reliance on the information in this article.