When you choose to invest in a piece of Volvo construction equipment, you not only acquire premium machinery but access to a robust aftersales service network meticulously designed to keep your operations running seamlessly.
As the authorised dealer for Volvo CE in Australia, CJD Equipment sets the gold standard for aftersales excellence, delivering exceptional support for Volvo Construction Equipment.
The collaboration between CJD Equipment and Volvo CE extends well beyond the initial purchase, encompassing a nationwide aftersales support network that provides access to genuine parts, expert maintenance, and prompt warranty repairs.
Whether you need accessories to customise your equipment or ongoing service and support, CJD Equipment’s efficient distribution system and dedication to customer satisfaction make them your ideal partner for all Volvo CE needs.
CJD Equipment’s Partnership with Volvo CE
The collaboration between CJD Equipment and Volvo Construction Equipment (Volvo CE) influences the Australian construction equipment industry, setting new standards for quality, innovation, and customer support. This partnership has evolved, demonstrating a shared commitment to excellence and sustainability in the heavy machinery sector.
The roots of this partnership trace back to 1992 when Volvo CE appointed CJD Equipment as its West Australian dealer, marking the beginning of a long and mutually rewarding relationship that has now achieved a remarkable 30-year longevity.
Following the success of the WA Volvo dealership, CJD Equipment’s role expanded rapidly.
In 1999, the company was appointed as the Volvo Construction Equipment dealer for Victoria, Queensland, and Tasmania, with new branches opening in Melbourne, Brisbane, Launceston, Bunbury, and Mackay. The partnership continued to grow, and by 2000, CJD Equipment became the Volvo Construction Equipment dealer for New South Wales.
The crowning achievement came in 2001 when CJD Equipment was appointed national distributor for Volvo Construction Equipment in Australia.
Shared commitment to quality
CJD Equipment and Volvo CE share a vision for a sustainable and economically prosperous construction industry.
This commitment extends beyond the sale of machinery, encompassing comprehensive aftersales support to ensure optimal performance and minimal customer downtime.
The partnership influences the industry standard for customer satisfaction, with CJD Equipment providing expert advice and support throughout the lifecycle of Volvo machines.
The companies’ approach to environmental, social, and governance factors reflects this commitment to quality.
CJD Equipment recognises the importance of these aspects in shaping its long-term success and impact. This aligns perfectly with Volvo CE’s dedication to leading the industry in sustainable practices, as evidenced by their recent introduction of electric machines to the Australian market.
Range of Volvo CE machines
This partnership enables access to Volvo CE’s extensive range of construction equipment.
The portfolio includes electric machines, excavators, wheel loaders, articulated and rigid haulers, demolition equipment, and used equipment. Each machine is designed and manufactured with the quality, performance, and safety expected from the Volvo name.
CJD Equipment’s role as Volvo’s sole distributor in Australia means this wide range of construction equipment can be accessed anywhere in the country due to its extensive branch locations.
Whether you’re in the market for a compact electric machine or a heavy-duty excavator, CJD Equipment has the expertise to help you choose the right Volvo machine.
The partnership has also facilitated Volvo machines to meet specific industry requirements: for example, loaders and haulers that meet the requirements of quarrying and mining applications.
As the construction equipment industry moves towards a more sustainable future, CJD Equipment and Volvo CE are at the forefront of this transition.
The recent introduction of Volvo’s electric construction equipment to the Australian market marks a significant step forward in sustainable construction practices.
CJD Equipment offers zero-emission machines and charging solutions, including both on board and fast-charge options capable of charging equipment in very short timelines, generally less than 1 hour.
Comprehensive aftersales support network
Investing in Volvo construction equipment through CJD Equipment provides access to a robust aftersales support network that ensures users’ machinery operates at peak performance.
This comprehensive support system optimises productivity and minimises downtime, offering peace of mind and a reliable partner throughout your equipment’s lifecycle.
Nationwide branch coverage
CJD Equipment has established an extensive network of branches and service centres across Australia, demonstrating their commitment to providing accessible support wherever you operate.
This nationwide coverage means Volvo users are always close to expert assistance, whether they need routine maintenance or emergency repairs. The company has invested heavily in expanding its network, ensuring access to industry-leading service facilities equipped with state-of-the-art equipment and staffed by knowledgeable professionals.
CJD Equipment also has strategically placed Field Service Technicians in regional centres to enhance their reach further. This approach allows them to offer prompt and efficient service to customers in even the most remote locations, ensuring that the Volvo construction equipment receive the care they need, regardless of a project’s location.
24/7 service availability
Understanding that customers’ operations often extend beyond regular business hours, CJD Equipment offers round-the-clock support to keep operations running smoothly.
This commitment to 24/7 service availability means you can count on assistance whenever needed, minimising costly downtime and ensuring projects stay on schedule.
Each branch provides dedicated after-hours service and parts contact numbers, allowing users to reach out for support anytime. This level of accessibility demonstrates CJD Equipment’s dedication to customer satisfaction and their understanding of the critical nature of your work.
Skilled technicians and support staff
CJD’s highly skilled technicians and support staff are at the heart of the dealer’s after-sales excellence.
These professionals undergo continuous training to stay abreast of the latest advancements in Volvo construction equipment technology and service techniques. This commitment to ongoing education ensures the most up-to-date and reliable product information and service are available.
The company’s aftersales field service mechanics bring a wealth of experience and knowledge to every job, equipped with the expertise to diagnose and resolve issues efficiently. Their fleet of specialist field service vehicles are equipped with cutting-edge diagnostic tools, maintenance parts, and lubricants, enabling them to perform a wide range of services on- site.
CJD Equipment’s technicians are not just skilled in repairs; they’re also adept at preventive maintenance. They understand the importance of maintaining servicing costs while optimising machinery lifespan and performance.
By providing customised repair and maintenance solutions, they help control costs and avoid unforeseen issues that could impact operations.
Moreover, the company’s support extends beyond technical expertise. The sales division is staffed by knowledgeable professionals who can guide you through selecting the right Volvo equipment for your needs.
This comprehensive approach ensures that you receive expert advice at the initial purchase and throughout the entire lifecycle of your machinery.
Genuine parts and accessories
Using genuine parts and accessories ensures optimal performance, reliability, and longevity when maintaining your Volvo construction equipment.
As the authorised dealer for Volvo CE in Australia, CJD Equipment offers an extensive range of genuine parts and accessories to keep machinery running at its best.
Importance of OEM parts
Genuine Volvo parts are specifically developed, tested, and approved to deliver the best results for Volvo machines.
These parts are engineered to maintain the reliability and efficiency expected from a Volvo excavator, wheel loader, or hauler. By choosing OEM parts, you’re investing in uninterrupted operations and optimising return on investment.
Using genuine parts influences the safety of your operations. Counterfeit parts, which have yet to undergo the same rigorous testing as genuine Volvo components, are more likely to fail unexpectedly.
This puts operators, bystanders, the machine, and the overall job site at risk. The peace of mind of knowing genuine Volvo parts are fitted to your machine is invaluable.
While non-genuine parts might seem cheaper initially, they often lead to more frequent replacements and potentially more expensive repairs.
For instance, repairs resulting from counterfeit parts could be exponentially more expensive. Over time, the hidden costs of non-genuine parts far outweigh any initial savings.
Moreover, using genuine parts helps preserve the value of your Volvo machine, which is a significant asset.
Extensive inventory
CJD Equipment carries an extensive range of genuine parts and accessories for various machines and models, including current and past models.
The comprehensive inventory includes everything from everyday oils and filters to major components. This extensive stock ensures you can find the right part for specific Volvo machines, from a mini excavator to an articulated hauler.
Quick sourcing and delivery options
CJD Equipment understands the importance of minimising downtime in operations. To this end, it offers a robust national supply network and a 24/7 parts and service support system.
This means parts can be accessed any time they are needed, ensuring your Volvo construction equipment remains operational around the clock.
The company’s efficient distribution system allows for quick location and dispatch of parts directly to a site. This rapid response is crucial in today’s competitive market, where every hour of downtime is costly.
By providing fast and effective solutions, CJD Equipment demonstrates its commitment to optimising uptime for your business.
Conclusion
In short, this approach to aftersales support sets a new standard in the industry, ensuring that Volvo CE customers can rely on their equipment to perform when it matters most.
To learn more about how CJD Equipment can support your Volvo construction equipment needs, contact your local CJD branch for more information.